I can take fair criticism, and I encourage it. I've even posted in the past that I agree Jon should make more of a point of communication.
I didn't do anything to the user vbond or his/her message. I don't even have privileges to delete users. I exclusively deal with deleting spam and removing posts from the community troll. Please be aware I am not the only moderator, and just because something is deleted or locked does not mean I have anything to do with it.
The troll has been answered multiple times, even Jon has responded to his issues. Abuse of community members is not the kind of community I am willing to be a part of. Feel free to post how you want a response from Jon and Sublime HQ, although if you start acting like a troll and opening multiple messages with the same thing once a day, trying to impersonate Jon or other community members, or use abusive language towards other community members, I will moderate you. If you post fair criticism and aren't abusive, I will not. If you want to go on a tirade, you could use a platform such as your own blog or twitter or whatever. If you have suggestions on how I can do a better job removing spam and trying to keep this community welcoming to Sublime Text users, let's hear them.
Also, you should probably be aware that the most official way to voice your concerns to Sublime HQ is via firstname.lastname@example.org
. I can't control if you will get a response, but I know people do get responses. It may have to do with how you treat the person on the other end. I think it is obviously everyone's decisionif they want to purchase and license and continue using the software. If you are a licensed user, I can only imagine your thoughts sent to those email addresses will do more than trolling and spamming in the community forum.