taenzerme wrote:I think many buyers of SL2 look at Textmate - look what happened there. We paid good money and in the end no one cared about the product. What's happening with Textmate2 is a bad joke. IMHO this should not happen with SL2, too. I think many fear that's going to happen consindering how little information about progress and future plans is available to the public.
TM is not much of an example. Folks paid "good money" for a product that had similarly responsive dev and active community for support for years and is still a usable piece of software. Now TM2 is being rapidly developed as open source with a free upgrade to TM1 users. I know I got my $60 out of the 6 years of daily TextMate usage.
Nowhere on the site does Jon suggest product support is part of the purchase price. The homepage clearly lists all the features of the product -- that's what is being sold. Nor does it say anywhere on the site that you're paying for eternal updates. You download the trial, if you like it, you pay for it. Transaction complete. Jon put in hundreds of hours building that product, you bought it based on where it was then.
The sense of entitlement have for a $60 purchase is so weird. I've never experienced stellar support from an indie developer, nor have I necessarily expected it as long as the software worked as advertised. Serious bugs that inhibit the usability of the product are the only thing I can understand people being so angry about. But beyond that, we're just plain lucky to have such an amazing editor for such a reasonable price.