I've just e-mailed email@example.com
requesting a refund, since this bug is being ignored. I e-mailed them weeks ago asking for some support on this and heard nothing in return. Many of us have chimed in on this thread complaining that it makes the product unusable. We've explained in detail what environments it doesn't work on.
I urge all of you affected by this to also request a refund to show them that this issue is important. Why should we throw away money for an unsupported product?