Problems with cut shortcut... may be bug

[Asc]

+1

Exactly the same problem, Ubuntu 12.10 XFCE, ST2 Build 2217

When you press Ctrl-X, program "thinks" over 5 seconds. More: the cursor is not properly updated (the shadow on the left bar is moving, but | is not). It seems it's exactly the described problem...

[ShawnMilo]

This is also happening to me on Xubuntu 12.10. I just paid full price to register this program and it's very disappointing to learn that this is a known issue that has been happening for almost half a year and is reproducable without being fixed. I can't cut text without breaking the stupid thing, yet I am loving all the other amazing new functionality I've never had before with any other editor. This is a serious WTF.

And the only so-called support for Sublime Text 2 is posting in a forum, yet there's direct e-mail for sales? That's really poor customer service. Really.

[jps]

I'm unable to replicate this.

Repro attempt:
- Create new VM based on Ubuntu 12.10 i386
- apt-get install xfce4
- Login using xfce
- Download and run Sublime Text 2217. Text is able to be cut without issues.
- Install and run xfce4-clipman
- Sublime Text is still able to cut and paste text without issue.

[iznogood]

+1

Same issue here, using xfce and ubuntu 12.10 (64bit version)

The cursor stops moving after copy, but just the visually representation of it. When I start typing the letters appears in the expected place, but the cursor itself is still stuck where it was when i copied text.

[ShawnMilo]

I'm unable to replicate this.

Repro attempt:
- Create new VM based on Ubuntu 12.10 i386

iznogood and I both have the issue on the 64-bit version of Xubuntu. Maybe that is required to replicate. It could be the 64-bit version, or it could be xfce instead of Ubuntu's bloated window manager.

[chrisrichard]

I'm also having this problem on Ubuntu x64 with XFCE.

[ShawnMilo]

In addition, I'm having the same problem (on 64-bit Xubuntu) when I copy/paste.

Do you have a 5-second timer somewhere in your code? Because this looks like a huge clue:

When I copy then paste, then use the arrow keys on the keyboard, the cursor stays put but the highlighting in the left margin moves with the arrow keys. If I type, the text is entered by the highlighted margin, not the cursor. If I take my hands off the keyboard and wait, it looks like after exactly five seconds it will correct itself.

I hope this helps.

[barryflanagan]

I am having the same issue. Linux Mint 13 XFCE 4.10 64bit

Unfortunately it does make Sublime unusable (I am a paid licensee)

Hope it gets fixed soon.

[ShawnMilo]

I've just e-mailed sales@sublimetext.com requesting a refund, since this bug is being ignored. I e-mailed them weeks ago asking for some support on this and heard nothing in return. Many of us have chimed in on this thread complaining that it makes the product unusable. We've explained in detail what environments it doesn't work on.

I urge all of you affected by this to also request a refund to show them that this issue is important. Why should we throw away money for an unsupported product?

Shawn

[ShawnMilo]

I received my refund yesterday, so I'm not going to complain about it anymore.

I'm disappointed that there was no apology, explanation, or even an excuse given. Just a refund notification from PayPal.

I really like Sublime Text 2, and I told several people about it when I first started using it. I really hope they fix it and improve their terrible customer service image. Hopefully I'll once again be a customer.