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Problems with cut shortcut... may be bug

Re: Problems with cut shortcut... may be bug

Postby Asc on Tue Nov 13, 2012 3:45 pm

+1

Exactly the same problem, Ubuntu 12.10 XFCE, ST2 Build 2217

When you press Ctrl-X, program "thinks" over 5 seconds. More: the cursor is not properly updated (the shadow on the left bar is moving, but | is not). It seems it's exactly the described problem...
Asc
 
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Re: Problems with cut shortcut... may be bug

Postby ShawnMilo on Wed Nov 28, 2012 8:36 pm

This is also happening to me on Xubuntu 12.10. I just paid full price to register this program and it's very disappointing to learn that this is a known issue that has been happening for almost half a year and is reproducable without being fixed. I can't cut text without breaking the stupid thing, yet I am loving all the other amazing new functionality I've never had before with any other editor. This is a serious WTF.

And the only so-called support for Sublime Text 2 is posting in a forum, yet there's direct e-mail for sales? That's really poor customer service. Really.
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Re: Problems with cut shortcut... may be bug

Postby jps on Thu Nov 29, 2012 6:29 am

I'm unable to replicate this.

Repro attempt:
- Create new VM based on Ubuntu 12.10 i386
- apt-get install xfce4
- Login using xfce
- Download and run Sublime Text 2217. Text is able to be cut without issues.
- Install and run xfce4-clipman
- Sublime Text is still able to cut and paste text without issue.
jps
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Re: Problems with cut shortcut... may be bug

Postby iznogood on Thu Nov 29, 2012 10:14 am

+1

Same issue here, using xfce and ubuntu 12.10 (64bit version)

The cursor stops moving after copy, but just the visually representation of it. When I start typing the letters appears in the expected place, but the cursor itself is still stuck where it was when i copied text.
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Re: Problems with cut shortcut... may be bug

Postby ShawnMilo on Fri Nov 30, 2012 5:11 pm

jps wrote:I'm unable to replicate this.

Repro attempt:
- Create new VM based on Ubuntu 12.10 i386


iznogood and I both have the issue on the 64-bit version of Xubuntu. Maybe that is required to replicate. It could be the 64-bit version, or it could be xfce instead of Ubuntu's bloated window manager.
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Re: Problems with cut shortcut... may be bug

Postby chrisrichard on Fri Nov 30, 2012 6:38 pm

I'm also having this problem on Ubuntu x64 with XFCE.
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Re: Problems with cut shortcut... may be bug

Postby ShawnMilo on Tue Dec 04, 2012 9:19 pm

In addition, I'm having the same problem (on 64-bit Xubuntu) when I copy/paste.

Do you have a 5-second timer somewhere in your code? Because this looks like a huge clue:

When I copy then paste, then use the arrow keys on the keyboard, the cursor stays put but the highlighting in the left margin moves with the arrow keys. If I type, the text is entered by the highlighted margin, not the cursor. If I take my hands off the keyboard and wait, it looks like after exactly five seconds it will correct itself.

I hope this helps.
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Re: Problems with cut shortcut... may be bug

Postby barryflanagan on Wed Dec 05, 2012 5:30 pm

I am having the same issue. Linux Mint 13 XFCE 4.10 64bit

Unfortunately it does make Sublime unusable (I am a paid licensee)

Hope it gets fixed soon.
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Re: Problems with cut shortcut... may be bug

Postby ShawnMilo on Mon Dec 17, 2012 10:23 pm

I've just e-mailed sales@sublimetext.com requesting a refund, since this bug is being ignored. I e-mailed them weeks ago asking for some support on this and heard nothing in return. Many of us have chimed in on this thread complaining that it makes the product unusable. We've explained in detail what environments it doesn't work on.

I urge all of you affected by this to also request a refund to show them that this issue is important. Why should we throw away money for an unsupported product?

Shawn
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Re: Problems with cut shortcut... may be bug

Postby ShawnMilo on Thu Dec 20, 2012 9:39 pm

I received my refund yesterday, so I'm not going to complain about it anymore.

I'm disappointed that there was no apology, explanation, or even an excuse given. Just a refund notification from PayPal.

I really like Sublime Text 2, and I told several people about it when I first started using it. I really hope they fix it and improve their terrible customer service image. Hopefully I'll once again be a customer.
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